PAYMENT: A reservation deposit equal to 50% of the total rental amount will be due to confirm the reservation. Visa, Mastercard, Discover and personal checks are accepted. If paying by check, a credit card must be registed for your security deposit. 

FINAL PAYMENT: The balance is due 30 days prior to arrival. Credit card payments will be billed automatically 30 days prior to arrival.

LAST MINUTE RESERVATION: Reservations made less than 30 days prior to arrival will be paid in full by credit card at time of reservation. 

IF YOU PAY BY CHECK: A credit card number will be registered to secure the confirmation and security deposit. The credit card will be automatically charged for any outstanding deposit or balance due amount if your check isn’t received in a timely manner. 

SECURITY DEPOSIT: You are enrollled in a Security Deposit Waiver Plan. You will not be obligated to pay for inadvertent or accidental damage to the contents of the rental unit for amounts up to $500. You will be responsible for intentional damage, gross negligence, theft without a police report, or any amount over $500.
REPORTING DAMAGE: Guests must report any loss or damage by the time of check-out or the damage waiver is void and your credit card will be charged. The staff of SMG have the sole authority to determine the nature and extent of damages, necessary repairs and eligibility for the waiver of liability described herein.
OTHER CHARGES: Items not covered by the waiver plan that will be charged to your card:
*Long distance phone calls or pay per view movies.
*Excessive cleaning @ $15 per hour
*Late departure fee @$15 per hour
*Non approved pet fee of $200
*Smoking fee of $200
*Lost key fee of $25
*Left items retrieval fee of $25 plus shipping

CANCELLATION: Your deposit is refundable, less a $50 cancellation fee, if cancellation is made 31 days or more prior to arrival date. Cancellations made 30 days or less prior to the reservation date will forfeit 100% of full payment. We will make every effort to re-rent the property for the same time period, in order for you to receive a refund or portion thereof. Please note that we now offer the Lodging Protection Plan, insurance coverage which protects you against monetary loss in unforeseen circumstances. We strongly recommend you purchase trip insurance. 

TRIP INSURANCE: Smoky Mountain Getaways, Inc. acts solely as an agent for the Lodging Protection Plan Cancellation & Interruption Coverage administered by Travel Guard which offers coverage for certain pre-arrival weather conditions, pre-existing medical conditions, medical, loss of life & accidents. For specific details or situations in determining to accept coverage call our office or Travel Guard at 1-877-249-5376 and refer to Plan #008573 P1. Click on the link below for details. To purchase Trip insurance for your reservation, please ask one of our representatives to assist you.

GUESTS RESPONSIBILITY: You shall be solely responsible for any property damage, loss or theft from the premises during your occupancy. Loss of your or your guests personal property and any accident or bodily injury incurred by any person resulting from the use or occupancy of the premises will hold Owner, Smoky Mountain Getaways, Inc. harmless with respect there to.

CHECK-OUT: 10:00am

CLEANING: Units are professionally cleaned after departure. Please report anything we failed to clean upon arrival. Guests are responsible for leaving the unit in reasonably clean condition, storing all dishes away, removing trash to the outside receptacle, stripping linens from beds, starting laundry and returning keys to the lockbox.  

MAINTENANCE: Smoky Mountain Getaways makes every effort to perform regular maintenance and upkeep of the cabins. This includes keeping all amenities and equipment in good working order. However, just like in your own home some of the equipment may malfunction from time to time. This includes items such as appliances, hot tubs, A/C and heating units, satellite TV, internet, gas fireplaces, etc. We cannot offer refunds or discounts for any such malfunctions, but we will try and correct the problem in a timely manner during business hours. Please remember that you are in a small town where most repair shops are not open after normal business hours or on weekends.

HOT TUBS:: All hot tubs are cleaned and chemically sanitized prior to each guest's arrival. We ask that if your hot tub has a bromine floater, please leave it in the water at all times. There are medical and health risks associated with using hot tubs. Please use them at your own responsibility and discretion. Rinse your body free of any lotions, body sprays, etc. before entering the water. When mixed with the chemicals in the water, some of these products may cause a rash on your skin. When not in use, please replace the cover back over the hot tub. Do not stand or sit on any hot tub cover. Damage caused will not be covered under the Insurance Waiver Plan. Smoky Mountain Getaways assumes no risk or responsibility associated with hot tub use.

WEATHER: Winter in the mountains can be tricky. We recommend that you come prepared with either a four-wheel drive vehicle or chains. There will be no refunds for not being able to reach the home due to inclement weather (make sure to keep an eye on the weather forecast before your arrival). We will however allow you to move your reservation forward within the next 60 days (at same rental unit). This option is only available in advance and not after you have already arrived at the unit. Travel insurance is available and highly recommended for any stay.

ENVIRONMENT: Welcome to mountain roads! Many roads are steep and graveled. Road conditions will vary depending on rain, snow, ice, etc. Smoky Mountain Getaways does not know the current condition of every driveway - come prepared. While making reservations, be sure to inquire about access to the home and make sure it's compatible with the type of vehicle you drive. Most homes are not motorcycle or trailer accessible. We will try to assist you in any way possible, but failure to arrive at your rental does not constitute a refund or discount.

PESTS: Regular pest control maintenance is performed on each unit. However, we are in the mountains and cannot guarantee that any home will be pest free. Ladybugs are a common problem (especially in spring and fall) and there's unfortunately nothing to be done about them. They will not hurt you. We will not offer a refund or discount due to pests, but will try to assist you in any way possible.

NON-SMOKING: All properties are non-smoking inside. Failure to comply forfeits the security deposit waiver and your credit card will be charged $200. 

PETS: Pets are not allowed in most homes, however a few homes are pet friendly. If you request a pet friendly home, you will be required to agree to and submit to the following:

* No pets on furniture, bedding or linens.
* Have your pet treated with flea medication.
* Observe leash rules
* Yard cleanup
* Furnish your pets bedding, do not use linens in house
* If pet is left inside house alone, please keep pet inside a kennel.

You will be responsible for all loss or damage including repairs, cleanings and replacement of inventory. If conventional cleaning methods prove ineffective for removing dog hair, the inventory item will be replaced at your expense. If flea removal is necessary, you will be responsible for pest control services bill. This is in addition to your rental fees or any non-refundable pet fee paid. Failure to comply with the above rules will result in early termination without refund of rent or security deposit.

WATER: Most units are on a well or spring. Please use the water conservatively as unlike municipal water, the supply is limited.

ITEMS PROVIDED: All properties are equipped with supplies for light housekeeping. We provide an initial supply of toilet tissue, paper towels, trash bags, soaps, and detergent. For weekly stays, additional supplies will be needed. Please do not forget to bring these items with you.

LINENS AND TOWELS: Upon arrival, your beds will be made and there will be fresh towels for the maximum occupancy for the home. Please bring beach towels.